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All kinds of resources for homeowners and professionals
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FAQs
Answers to the most frequently asked questions
Installation, cleaning and maintenance tips, and more!
01Faucet does not close or drips. It may happen that:
The nut is loose
Solutiontighten the nut on your single lever
The cartridge is broken down
SolutionChange the cartridge
02Abnormally low flow rate. It may happen that:
Single lever with aerator
The aerator is clogged
SolutionChange or clean the aerator.
The flexible hose is clogged or crooked
SolutionChange or clean the flexible hose.
Cast iron defect (only in the case of newly installed taps)
SolutionContact technical service, the tap must be replaced.
o Single lever with waterfall output.
The flexible hose is clogged or crooked
SolutionChange or clean the flexible hose
Filters are clogged
SolutionChange or clean filters with vinegar.
The flow limiter is clogged
SolutionChange or clean the flow limiter.
Cast iron defect (only in the case of newly installed taps)
SolutionContact technical service, the tap must be replaced.
03Water leakage under the handle. It may happen that:
The nut is loose
SolutionTighten the nut on your single lever
The cartridge is damaged
SolutionChange the cartridge
04There is a water leak at the junction between the spout and the body. It may happen that:
The rubber seals are broken
SolutionReplace the rubber seals
The hose is broken
SolutionChange the hose
05Set between spout and body
5. set between spout and body.
The hose is loose
SolutionTighten the hose
Damaged hose
SolutionChange hose. (Evaluate if the spout has been deformed, if so, change the spout as well)
06Warm water comes out of the showerheads and hot water comes out of the handle.
The boiler does not have enough power
SolutionInstall a shower handle with less flow or insert a flow limiting seal.
07The bathroom diverter does not stay in position.
Single lever wall mounted
The pressure is insufficient
Solutioncheck the installation and increase the pressure to 1 bar, Otherwise it is possible to pull and turn the diverter half turn to lock position.
Single lever concealed
The pressure is insufficient
Solutioncheck the installation and increase the pressure to 1 bar.
The shaft is dirty
Solutiondisassemble the diverter, clean and grease the shaft.
Spring has lost load
Solutiondisassemble the diverter. If it does not maintain shower position, stretch the large spring 2—3 mm.
08The water comes out of two outlets at the same time
The diverter has dirt particles or is broken
Solutiondisassemble the diverter and clean the rubber seals or replace the diverter.
09It drips between the shower handle and the flexible hose
The rubber seal is deformed
SolutionLoosen the handle and reposition the rubber seal or replace it with a new one. If that doesn't work, try putting two of it.
10The showerhead drips. How does it drips?
It drips constantly (more than an hour). It may happen that:
The nut is loose
Solutiontighten the nut on your single lever
The cartridge is damaged
SolutionChange the cartridge
It drips a few minutes
The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown) it is water accumulated in the showerhead.
SolutionClean the showerhead nozzles. If you want, you can slightly tilt the showerhead to facilitate faster drainage.
11Shower handle leaks
It drips constantly (more than an hour). It may happen that:
The nut is loose
Solutiontighten the nut on your single lever
The cartridge is damaged
SolutionChange the cartridge
it drips a few minutes
The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water .)
SolutionClean the nozzles. If you want, you can slightly tilt the handle to facilitate faster drainage.
